Hey All,
I am happy to be able to get back to some writing. I just read and am making part of our company the Philosophy from the book FISH. Not sure it you have read it but it is a must for anyone who is in business that wants to make a positive and dramatic change to their business.
I for one love to be silly and have fun whenever possible. I like to be light with my staff and understand that if we can do that, it makes for a happier work environment. What I didn't really put together was how using the principles from this little Fish Market in the State of Washington, would bring home just how important the principles are to being different, to standing out in the business community.
The principles spoken about is first Attitude. We are responsible for our attitude. We need to decide to have a good attitude. I like that the writer of the book used a company menu and on it was your choice of attitudes. It can be a good one or a bad one. In order to be successful we must choose the good one.
Then the second principle is to have fun. This really excited me. Since I already like to have fun, I sent someone out to get a football, checkers game and yahtzee. We played around with the football when we had to handle a difficult client and it really worked to calm us down. We played chess outside too and that was a ton of fun. We get the point.
The third principle was to be make our clients day by including them in our fun. In every situation we want to make them happy with how we handle them. We want to engage with them.
Lastly Make sure they are being treated with our full attention. We don't want to be talking on the phone while answering emails. We don't want to be surfing the net while talking to someone standing in front of us.
We realized that even though we needed to make some changes, that we were on the right track and that with some slight more adjustments and everyone working together, we could really make our place not just a good place to work but a great place to work and an awesome experience for each person that crosses our path.
I invite you to check us out at our website at http://www.aaarealtyllc.com. We want to hear your comments and feedback.
Until next time...
My Best,
Tammy Rodriguez
Broker/Owner
AAA Realty LLC
tammyjrodriguez@gmail.com
